We hope you are satisfied with our products. However, should you wish to return an order or part of it to us following a cancellation, please note the following points.
1. packing and condition of the goods
Pack the items well to avoid damage in transit. It is best to use the package and packaging materials you received from us. Please make sure that the returned items are unused and in original condition so that we can refund the full purchase price. Items that come back to us broken or used cannot be refunded.
2. franking of the return
Returns within Germany are most easily made via UPS at a flat rate of 10 Euros. Our returns portal is available to you for this purpose.
You can also send returns with any shipping service provider of your choice:
Unfortunately, we cannot cover the cost of returns. Please make sure that the return shipment is sufficiently stamped. For packages returned freight collect or with insufficient postage, the applicable penalty fee will be deducted from the credit for the return.
The return address is:
TELL HER WITH A PLATE
As soon as the return has been processed by us, you will receive a confirmation email from us. You will receive a refund for the returned items within 7 working days of the confirmation email being sent via the payment method you used to make the purchase.